Refund and Cancellation Policy
Last updated: 3 July 2026
This Refund and Cancellation Policy applies to accommodation bookings for Rock Farm Slane made directly through the CastleDAO website at accomodation.castledao.ie.
Bookings are provided by GutoFloodo Ltd. References to "we", "us" or "our" mean GutoFloodo Ltd. References to "you" or "guest" mean the person making the booking and the people staying under that booking.
By confirming and paying for a booking you agree to this policy. Please read it before you book.
1. How bookings work
- Bookings are requested through our website and confirmed once payment has been received in full.
- All payments are processed in euro (EUR) by card through our payment provider, Revolut.
- Prices shown at checkout include VAT where applicable.
- Your booking is only guaranteed once you receive a confirmation email from us.
2. Guest-initiated cancellations
You may cancel your booking by emailing us at the address below. The following refund rules apply to guest-initiated cancellations:
- Within 48 hours of booking — and more than 14 days before the original check-in date — we will refund 100% of the amount paid.
- Outside the 48-hour window — no automatic refund is due. You may still contact us to request a change of dates, but no refund is guaranteed.
3. Date changes
If you need to change the dates of your stay, email us as early as possible at the address below. Date changes are treated as a cancellation of the original booking and a new booking for the new dates, and are subject to availability and our cancellation terms.
We may waive or reduce cancellation charges for date changes at our discretion, particularly where the new dates fall within the same event window and the change is requested well in advance.
4. Cancellations by us
In the unlikely event that we need to cancel your booking (for example, because the property becomes unavailable), we will refund 100% of the amount paid. Where possible we will also try to help you find alternative accommodation, but we are not obliged to do so.
5. Force majeure
Neither party is liable for failure to perform this booking due to events beyond reasonable control, including extreme weather, natural disasters, fire, flooding, epidemics or pandemics, government restrictions, travel bans, strikes, or civil unrest.
If a force majeure event prevents the stay from going ahead, we will offer, at our discretion, a refund of the amount paid less any non-recoverable third-party costs, a credit for a future stay, or a change of dates.
6. How refunds are paid
- Refunds are made in EUR to the original card or account used to pay, through Revolut.
- We aim to process approved refunds within 10 business days of approval.
- Once we have issued the refund, the time it takes to appear in your account depends on your card issuer or bank and is outside our control.
7. Fees
We cover the standard payment-processing fees charged by our payment provider on refunds we issue. Any bank charges, currency-conversion fees, or intermediary fees applied by your own card issuer or bank are your responsibility.
8. How to request a refund or change
To cancel your booking, request a refund, or change your dates, email hello@castledao.ie from the email address used to make the booking. Include your name, booking dates, and the reason for the request.
We aim to reply within 3 business days. Requests are treated as received once they have been received by us in writing.
9. Your legal rights
Nothing in this policy affects any rights you may have under applicable consumer law.
10. Governing law
This policy is governed by the laws of Ireland.